What our Customers say...

Testimonials

Very satisfied with everything.

You guys were fast and helpful and you stayed in contact with me through the entire cleanup. 

Love SERVPRO. If anyone needs carpet cleaning contact SERVPRO. They did a great job on mine!

We really appreciate your quick response and we will use you guys in the future!

I was very impressed with the SERVPRO people. 

I just received the bill for the cleaning that your crew did for us on Alaska Road in Nashville, IL. I want to let you know how much we appreciated your employees. They were very kind and did a great job. I admire their ability to handle tragic events and show so much compassion.

All I can say is wow. What an excellent experience during a stressful time. This is my first time having any kind of water in my basement and of course it happens during a bad rain storm. Within one hour SERVPRO was on site even though they were "flooded" with many other calls and began going to work. They were very empathetic and understanding. Very happy with the end result.

Very professional.

I was very pleased with your guys' work. You did a wonderful job and were very flexible through the whole thing. My restoration was done in a timely manner which helped out a lot and everything went great. Ben did a great job of communicating with me, even through multiple estimates on the mold problem. I would definitely recommend you and would use you guys again.

Thank you! Aaron was prompt and great during our mold problem. 

Speedy service, very professional and courteous staff.

SERVPRO did our office cleanup like it was nothing. Thank you!

I called you guys out to check and see we had a mold issue in our basement bathroom. After you guys found mold behind the walls, you also did a great job of removing and cleaning it. Thanks. 

Everything went well. You guys responded so fast and even on a Sunday morning, you saved things we were not sure we could save, and cleaned the smoke damage in record time! We were worried about our fish and Kelli made sure they were well taken care of. We are very pleased with your services!

You guys cleaned up the mold quickly and I am happy with your services. Great job!

It makes us look good when you guys respond to our clients so quickly. It bodes well for the reputation of our office.

The whole team did a great job! Thank you for your help.

We had a small grease fire in one of our homes in our manufactured housing community. SERVPRO did a great job of removing the smoke and smell so that our tenant could return back to a safe and clean home.

I am so glad the fire department called you to come and clean up the smoke. I didn't know who to call or what to do. I appreciate you helping me with all those hard decisions. 

I've worked with SERVPRO before and I knew they were the ones who could help us with our water damage in our church. I couldn't believe how fast they arrived and started removing the water from the auditorium and gym. The whole team did a great job. Thank you.

We had a mold issue in our basement. Aaron, Ben, Mike and the rest of the crew took extra steps to make sure we were happy with the remediation. Would use them in the future.

They cleaned all the soot off the walls, took the rug and carpet away, and helped me get rid of some other stuff that could not be salvaged. The two guys and two girls were supper and I would absolutely recommend them to anyone.

My basement flooded during the storm. The SERVPRO team did a great job of cleaning and drying out my newly finished basement.

My friend called me on Sunday morning in desperate need of your help. You guys had great response time and did a fine job of cleaning and drying out his finished basement. Thanks

After my house fire, I wanted my contents to be returned back to me on my schedule. Mike with SERVPRO was able to work with me and change his schedule just for me. Everything was clean. Thank you. 

We had water damage to our home from a hot water heater leak. Ben and his team responded immediately to our needs. The process was smooth, quick and hassle free. They worked right along with our insurance and Ben even handled communicating with the claims department to update them on what was happening so that I wouldn't have to. We felt very well taken care of and will reach out to them again if need be in the future.

We had a water heater burst at our office flooding much of our office. Serve Pro was absolutely amazing!!! They were at my office within an hour to start working on our issue. They walked me through the insurance/adjuster process and even met with the insurance adjuster. I was more than pleased with the way they handled my problem. They made something that was super stressful, much better. Thank you Aaron, Mike and staff!!!

Aaron Drake helped me to resolve a water issue that I had at my house. If you are suffering from a water loss, call Aaron and his team, they are experienced, knowledgeable, and honest.

We have referred SERVPRO of Columbia, Il to several of our customers. They have consistently provided a fast response, effective cleanup and willingness to work with our customers - all at a fair price. We will continue to refer them and know that after a loss, they will leave a home as though the loss never happened!

I have used SERVPRO several times to clean my carpets. They were prompt, courteous and respectful of my home and belongings. I became aware of the extent of their service and attention to detail in a time sensitive mold remediation for a neighbor. They exceeded my neighbors expectations and the brag about the service they received all the time.

THANK YOU AARON FOR YOUR OUTSTANDING SERVICE. MY SON ENCOURAGED ME TO CONTACT SERVPRO WHEN WE HAD A WATER ISSUE WHICH REQUIRED PROFESSIONAL ASSISTANCE. AARON EXPLAINED IN DETAIL WHAT HE WOULD DO TO RESTORE OUR HOME. HE WAS PROFESSIONAL AND VERY HELPFUL TO ENSURE THAT THE PROCESS WENT AS SMOOTH AS POSSIBLE. I HOPE WE NEVER HAVE AN ISSUE WITH WATER AGAIN, BUT IF WE DO I WOULD DEFINITELY CALL SERVPRO TO HANDLE THE JOB.

We've used a lot of companies over the years to clean our carpets & they are the best! We will never look any where else again!!!

We recently had water damage in our home. ServoPro was there within a couple hours that day and was incredibly thorough. We couldn't be more pleased with their services! Thank you!!!!!

Have utilized this service several times over the past few years - this company is professional, thorough, employs outstanding workers. They have helped with non emergency work such as carpet cleaning - the only company I use! Thanks

Aaron and Tom did an outstanding job! Thank you very much!

Very prompt and very thorough.

Thank you for being so fast!

The employees of SERVPRO of Monroe, Randolph and Washington Counties are the best I have ever encountered in my life. They treat their customers and their property with such respect. Theirs abilities are awesome. I do not think I have ever encountered a more willing and able group. Thank you for letting me and my family to get to know all of you in this time of need