Recent Posts

Pretty Bird vs Nasty Soot in Waterloo, IL

4/23/2021 (Permalink)

Pretty Puff Back bird and a soot-filled floor joist system. Show me a pretty bird, not a nasty, soot-filled puff back in my house.

What Are Puff Backs?

Have you ever seen a cute little bird, the black-backed puff back, often found in wooded habitats? These birds are innocent and wonderful. They fly gracefully into the open air causing no trouble to anyone. On the other hand, have you ever seen an escape of nasty, soot-filled air into your home? This type of puff back is not innocent and wonderful. In fact, it causes massive black stains and bad odors in your home. This kind of puff back mostly occurs from oil-fueled furnaces if they are not properly maintained. 

Why Do They Happen?

Puff backs are small explosions in a furnace that cause soot to be pushed back into the home instead of through the ventilation system. They are usually caused by build-ups of dirt and soot in the ventilation, failing fans, and clogged filters.

How to Prevent Puff Backs

The only ways to prevent puff backs are to replace filters often and have a professional look at your furnace. As previously stated the largest cause of puff backs is the lack of maintenance on furnaces. It is good practice to have all of your heavily-used appliances routinely checked.

In this Waterloo, IL basement, a puff back left a significant amount of damage on the floor joist system. Our SERVPRO technicians arrived quickly and started the cleaning and deodorization process to return them back to normal. The incident provided an awakening for the residents, and they decided to have their furnace checked often. 

Ashi To The Rescue in Monroe County, IL

4/23/2021 (Permalink)

A super, cute dog with a Servpro collar. Ashi is our SERVPRO dog, helping us restore not only your homes or businesses, but your lives as well.

Hello, my name is Ashi.

Employed since 2018, I've seen plenty of water, fire, and mold damages in homes and businesses. As devastating as it is, we can help you return back to normal.

If you are experiencing a catastrophe and are stressed out, worried, or even devastated, put the worry, stress and devastation on me and I will help carry your burdens.

When people experience troubled times in their homes or businesses, they need a hand...or paw to hold and help lead them through the restoration process. When the damage is done, we can then be the restorers in your life.

Just call SERVPRO of Monroe, Randolph & Washington Counties at 618.464.0300 and ask for me, Ashi. We can help make it “Like it never even happened.”

Dangerous Dryer Vents in Steeleville, IL

4/9/2021 (Permalink)

A dryer vent full of lint This Steeleville dryer vent is full of the perfect fire kindling lint!

Do you want statistics? We have statistics! 

According to FEMA (Federal Emergency Management Agency), failure to clean dryers causes 34% of home fires. Home dryer fires cause $35 million in property loss and can even cause injury or death. To reduce the risk of fires happening in your home, SERVPRO of Monroe, Randolph & Washington Counties can help clean dryer vents and ducts that may have lint buildup.


  1. Keep your dryer ventilation unblocked, both inside and outside of the home
  2. Clear out lint inside flex ducting attached to your dryer
  3. Remove lint from the filter after every load
  4. Make sure the outdoor flap is open

With our HEPA duct cleaner vacuums, no amount of dust, dirt, or lint can stop us from protecting your home from fire damage. If your home needs dryer vent or HVAC cleaning, come to the professionals at SERVPRO of Monroe, Randolph & Washington Counties. Contact us today at (618) 464-0300.

Water In Your Sparta Home Or Business And What To Do

4/7/2021 (Permalink)

Two guys extracting water from carpet. Don't worry about the water in your home or business, let SERVPRO take care of you.

Experiencing water damage?

When water damages occur in your home or workplace, avoid the frustration of cleanup! SERVPRO of Monroe, Randolph & Washington Counties will respond quickly to your water disaster with the right equipment to dry, clean, and restore your property.

Water damage safety tips

  1. Shut off the water source if possible. If it cannot be done safely, do not attempt to shut it off. If you have an ERP with SERVPRO, all shut-off information is in the app. Please see link.  
  2. Remove standing water by mopping and blotting.
  3. Remove and prop up wet upholstery to dry them. Do not try to put cushion covers in the washing machine.
  4. Place aluminum foil or wood blocks under furniture legs to help protect them.
  5. Hang furs and leather goods separately at room temperature to avoid damage.
  6. Remove Oriental or other colored rugs from wet to dry areas.
  7. Do not use a regular vacuum to remove water. 
  8. Do not turn on ceiling fixtures if they are wet, and keep out of areas where ceilings are sagging from retained water.
  9. Do not turn on any wet electrical appliance.
  10. For safety, call an electrician if the fuse box has been submerged.
  11. Do not leave books, magazines, or other colored items on wet carpeting.

And # 12. Call SERVPRO!

If your home is affected by water damage, call SERVPRO of Monroe, Randolph & Washington Counties. We have the tools and manpower to make any disaster “Like it never even happened.” We’ll always have your back 24/7, 365 days a year with our emergency response service. Contact us at (618) 464-0300.

Why Is My Dishwasher Washing My Floor?

4/7/2021 (Permalink)

Water on kitchen floor coming from dishwasher. Stop trying to wash your floor with your dishwasher. Well, unfortunately this does happen, but with some directions, you can avoid this disaster.

Dishwashers were meant to wash dishes, not floors.

Dish-Washing Disasters

Think about how often you use your dishwasher. They are very convenient appliances that most people use on a daily basis, some are used two times per day. However, like any water-equipped machine, it could leak all over your home if not maintained properly. Follow these preventative strategies to avoid water damage from your dishwasher.

Ensure Proper Installation

In order to operate efficiently, a dishwasher should be level with all four legs securely planted on the floor. An unbalanced machine can result in increased wear and internal warping that may contribute to leaks. 

Use Recommended Detergent

There are numerous brands of dishwashing detergent available on the market, but it is critical that you only use the detergent that is meant for your type of dishwasher. Using the incorrect detergent, such as dish soap, can cause excess suds, forcing water out of the dishwasher and all over your flooring.

Routinely Inspect Underneath Appliance

Many components of a dishwasher lie underneath the unit, so if water damage occurs you are unlikely to see it unless you routinely check. It is good practice to do so in order to avoid heavy water damage to your home.

Evaluate Door Gasket

If you notice pooled water in front of your machine, a damaged door gasket may be the culprit. Water lubricates this important component and helps prevent it from cracking. For this reason, you should use your dishwasher at least once a week. It’s also important to routinely inspect the seal for signs of deterioration and replace it as necessary. 

Clean and Maintain Your Dishwasher 

Twirl the spray arm to make sure it spins freely. Also check the holes in the spray arm for debris. If you spot debris or the spray arm doesn’t spin, remove the spray arm and clean it.

Contact The Restoration Experts

If your home or business ever has water damage, call your local SERVPRO of Monroe, Randolph & Washington Counties. We have the know-how and equipment to solve any water issue. Contact the restoration experts 24/7 at (618) 464-0300.

"April Showers" in Waterloo, IL

4/7/2021 (Permalink)

Rain pouring down on flowers. "April Showers" can also be known as storms.

"April Showers"

Most of us remember the song “April Showers,” the lyrics are heart-felt and nostalgic. They give a warm and fuzzy feeling when we hear, “Though April showers may come your way they bring the flowers that bloom in May...” That is all nice and wonderful until those “April Showers” invade our homes and businesses and bring something else we did not expect. At that point, when water is inside our homes and businesses, is when all the warm and fuzzy feelings seem to just fly away.

Well, April showers are upon us! Excessive rain can be good for your flowers, lawn, plants, and animals, but not so great for your home. Flood damage can occur, basements can be flooded due to hydrostatic pressure and sump pump failures. SERVPRO has all the tools needed to clean up any flood disaster!

Count On The Know-How And Experience

We at SERVPRO follow strict industry standards when it comes to recovering your home from flood damage. Our team is IICRC Certified in water damage. With our state-of-the-art drying equipment and techniques, we can quickly and efficiently return your home or business back to pre-disaster condition. SERVPRO also provides a 24/7 emergency response service so we can assist with your water disaster any time, day or night. We may even sing you the song to cheer you up.

If your home or business has flood damage due to the coming April Showers, call SERVPRO of Monroe, Randolph & Washington Counties at (618) 464-0300. We can help make it “Like it never even happened.”

SERVPRO Serves And Protects The Police

1/14/2021 (Permalink)

Ben fogging Ben, our marketing rep is out giving complimentary vehicle fogs to all our local first responders.

Serving And Protecting

The people involved in our local law enforcement are not only essential, but indispensable. They are our heroes, they serve and protect. Keeping the law is something that never stops and is what we need to remain safe and protected. Speaking of serving and protecting, our SERVPRO team devoted a lot of time to help out the first responders by serving and protecting them. 

In order for them to feel served and protected because of their day-to-day, we offered them a complimentary cleaning. Throughout all of Monroe, Randolph, and Washington Counties, we reached out and scheduled complimentary vehicle fogs to all first responders. By proactively sanitizing and disinfecting their vehicles it provided our first responders with a peace-of-mind, knowing that they are being served and protected by SERVPRO.

The Chemicals

SERVPROXIDE is a hospital grade chemical that kills harmful bacteria on hard and soft surfaces and removes mold and mildew and keeps it from growing for up to 4 weeks.

Areas of Use

Areas of use include: Homes, vehicles, schools, daycare, gyms, locker rooms, sports gear, hospitals, nursing homes, laundry rooms, veterinary, ambulances, laboratories, restaurants, boats, farms, animal pens and poultry houses, egg processing premises, hatcheries, swine premise sanitation, refrigerated storage units, HVAC and AC systems, airplanes, trains, trucks, buses & automobiles...the list goes on and on.

Thank You

Thank you to all of our local first responders for serving and protecting us throughout the years in our communities. Your service is not overlooked and is much appreciated.

To schedule your home or business sanitizing and disinfecting call:

SERVPRO of Monroe, Randolph & Washington Counties


Devastating Storm Damage Is No Match For SERVPRO In Monroe County

1/12/2021 (Permalink)

Tree on house Don't worry about storm damage, let SERVPRO of Monroe, Randolph and Washington Counties take care of it for you!

Storm damage can be devastating!

The big questions are, “What do I do?" and "Whom do I call?” SERVPRO of Monroe, Randolph and Washington Counties specializes in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

How do we do it?

Faster Response

Since we are locally owned and operated, we are able to respond more quickly with the right resources. We have a first responder who gathers all important information, such as pre-mitigation pictures, measurements, and a scope of work so the technicians are prepared and equipped to handle all storm jobs. This is important because a fast response greatly reduces the damage, limits further issues, and reduces the restoration cost so you can get back to normal.

Resources to Handle Floods and Storms

When storms hit Monroe County, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,700 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us 24/7 At 618-464-0300

Out Of Sight Insulation

1/12/2021 (Permalink)

Removed insulation Wet insulation trapped behind drywall that requires removal to eliminate microbial growth.

Insulation that is out of sight and out of mind until SERVPRO comes to help.

Normally, people don’t think about their insulation very much. It does its job without much complication... until you get water damage. How the cleaning is done and whether it is salvageable depends on what type of insulation you have.


Different types of insulation include fiberglass, cellulose, foam board, cotton, and spray foam. Some of the types of insulation are made of organic materials which make them the perfect breeding ground for mold. Some insulation, however, can be cleaned without much problem. We at SERVPRO of Monroe, Randolph & Washington Counties can answer any questions you have on damaged insulation and how we deal with it. 

How we Help

We can give you all of the options to clean, repair, deodorize, or dispose of your damaged insulation, and can help you come to the most reasonable decision on how to address the problem. Our technicians are trained to assist you with any questions and try to restore rather than replace. Pictured is wet insulation trapped behind drywall that requires removal to eliminate microbial growth. 

At SERVPRO of Monroe, Randolph & Washington Counties, we guide you through every step of the cleaning process. We want you to be aware of all of the issues that water damage can cause in order to keep you safe now and for any future disasters. 

If your home or business has water damage, call your local SERVPRO of Monroe, Randolph & Washington Counties at (618) 464-0300.

New Toys - New Year

1/6/2021 (Permalink)

New air movers Check out our new toys! New air movers for a new year.

New Green

Well, we crossed over to the other side into a new year and are not looking back. One way to keep moving forward is to look ahead and not in the rear view mirror. When driving your car if you stare into the rear view, you will wreck. Another way is to dream and act on business growth. This motivation is generated by encouraging, inspiring, and...doing! 

In the spirit of all this moving forward stuff, SERVPRO of Monroe, Randolph & Washington Counties believe in purchasing new toys (equipment) for our business, and discarding the old and defective ones. With all the homes and businesses we respond to, all the transportation, and all the hours that these air movers have to go through each year is tremendous.

You deserve the new stuff. These new air movers are the new leader in performance, convenience, portability, and safety for low profile air movers. They are compact for storage, include a rugged molded handle which gives a solid grip when carrying, it is designed for ultra cord wrap fluidity, and gives you high velocity air over a 25% larger area than other low profile air movers. High velocity air..who doesn’t want that?

To secure dryness after your home or business experiences a water damage, and so we can come over and play with our new toys, call on the ones who are equipped with all the brand new shiny air movers.

SERVPRO of Monroe, Randolph & Washington Counties can help you with broken pipes and sump pump fails. Just dial 618-464-0300.